Refund & Cancellation Policy
We stand firmly behind our engineering rigor and milestone-verified sprints with clear, transparent, and fair refund protections.
1. Milestone-Driven Fair Billing Principle
At XiaLabs, we eliminate agency fluff and hidden risks. Our software development, mobile application builds, and design deliverables are structured into transparent, milestone-verified sprints.
2. Cancellation & Eligibility Terms
Depending on your project phase at the time of cancellation, the following refund rules apply:
- Cancellation Prior to Sprint Kickoff (100% Refund): If you cancel an order or customized package before kickoff meetings or technical repository provisioning has commenced, you are eligible for a full 100% refund with zero cancellation penalties.
- Mid-Project Cancellation: If you decide to cancel during an active project, you are billed exclusively for completed and delivered milestones. Any unstarted sprints or prepaid advance for future phases will be refunded in full.
- Quality & Specification Revision Window: If delivered work does not meet agreed sprint acceptance criteria, our engineers perform revision sprints at no additional fee until the output satisfies project specifications.
3. Non-Refundable Items & Third-Party Expenses
Certain third-party operational costs procured specifically on your behalf cannot be refunded:
- Domain name registrations and SSL certificates registered under client name with accredited registrars.
- Direct cloud server infrastructure, AWS/GCP instances, or specialized third-party API credits provisioned for your project.
- Commercial software licenses, paid font packs, or premium third-party SaaS subscriptions purchased upon client authorization.
4. Refund Processing & Bank Timelines
Approved refunds are initiated immediately by our billing team:
- Method of Return: All refunds are issued exclusively to the original payment source (UPI account, net banking, or debit/credit card).
- Processing Window: Bank settlement typically takes 5 to 7 business days depending on your issuing financial institution.
- Refund Reference ID: Upon initiation, you will receive an official payment gateway refund tracking number via email and SMS.
5. How to Initiate a Refund Request
To request a cancellation or refund review, please follow these steps:
1. Send an email to support@xialabs.in or submit an inquiry through our Support Page.
2. Include your Order ID (e.g. ORD-123456) and the email/phone used during booking.
3. Briefly state the reason for cancellation or details regarding the milestone.
Our client operations team will review and reply within 24 business hours.
Let's make something
people remember.
Tell us what you're building. We'll help you figure out the best way forward.
Start a conversation